Customer Service

To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422

Payment Methods
Shipping Methods
Price Matching
Order Tracking
Promotions, Sales and Discounts
Back Orders
Order Change/ Cancellations
Return Policy
Appliance Return/Exchange Policy
Manage Shipping/Billing Address
Lost Packages
Undelivered Package
Retrieve Account Password
Business Information


Payment Methods

We accept the following:

- Visa
- Mastercard
- Discover
- American Express
- PayPal

Shipping Methods

- Estimated delivery in 2-5 business days for domestic
- Actual shipping rate applies. No additional handling fees. Fees charged are exact fee from shipper, no surcharges added
- Tracking # and Delivery Confirmation
- Signature confirmation is required on all packages valued at $500 or above.

UPS

- Ground 
- 2nd Day Air® 
- 3 Day Select®
- Next Day Air®

USPS

- Priority
- First Class Mail International
- Priority Mail International
- EMS

Domestic Shipping Options

Supply Source offers several options for Domestic Shipping. Shipping costs are based on the weight and size of your order. Simply place items in your cart and your shipping options will appear with exact costs during the checkout process, after you have entered the delivery address for your order. Although delivery estimates may vary depending on your country, basic information on your options is below:

USPS Priority (Domestic)

  • Estimated delivery in 2-5 business days
  • Tracking Available

UPS Ground

  • Estimated delivery in 2-5 business days
  • Tracking Available

UPS 2nd Day Air®

  • 2 business days (not including holidays and weekends)
  • Tracking Available

UPS 3rd Day Air®

    • 3 business days  (not including holidays and weekends)
    • Tracking Available

    UPS Next Day Air®

      • 1 business day  (not including holidays and weekends)
      • Tracking Available

      Contact and Tracking Information:

      UPS Tracking: 1-800-742-5877 http://www.ups.com/etracking/tracking.cgi
      USPS Tracking: http://www.usps.com


      International Shipping Options

      Supply Source offers several options for International Shipping. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your cart and your shipping options will appear with exact costs during the checkout process, after you have entered the delivery address for your order. Although delivery estimates may vary depending on your country, basic information on your options is below:

      USPS First Class Mail International

      • Estimated delivery in 14-21 business days
      • Tracking Available in selected countries

      USPS Priority International

      • Estimated delivery in 7-10 business days
      • Tracking Available in selected countries

      USPS EMS

      • Estimated delivery 3-5 business days
      • Tracking Available


      Contact and Tracking Information:

      UPS Tracking: 1-800-742-5877 http://www.ups.com/etracking/tracking.cgi
      USPS Tracking: http://www.usps.com

      Important Information for International Customers:

      When you submit an order, you agree to the following terms:

      • Supply Source is not responsible for un-delivered and Customs-captured International packages. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. If the package is returned to Supply Source, you will receive a refund for the returned product amount (Shipping costs will NOT be refunded.) Any additional shipping costs charged by the carrier to return the package, will be paid in full by the customer.
      • As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. Customers are responsible to comply with International, National or local laws regulating importation of products that are purchased. Please check with your country's customs office regarding the import of the products you wish to order to make sure they are allowed to enter your country.
      • You may have to pay import taxes and/or customs duties.
      • Due to International laws, Supply Source states the full value of your order on the shipping label, minus the shipping charge.
      • If you choose USPS as your shipping method, we will send an itemized invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

      Order Tracking

      You can see a list of recent order and their tracking numbers by logging into your Supply Source Account.

      Price Matching

      We do not currently offer price matching. Prices are not negotiable.

      Promotions, Sales and Discounts

      Discounts and sales cannot be combined. Please limit one discount per transaction. Supply Source has the right to cancel any promotion at any time.

      Back Orders

      We attempt to keep stock on all products. However, sometimes current orders deplete stock on hand and items that appeared in stock for your order will not be available. Should this happen, you will be notified to discuss your options. Orders that contain back ordered items will not ship until your back ordered item is in stock, however, 'partial' shipments are available upon request. Additional shipping fees will apply. Replenish dates listed on Back Ordered items are not guaranteed and are estimates and can change. Please contact customer service to address any questions you have about back ordered items or partial shipments on your order.

      Order Change/Cancellations

      Most orders are processed within an hour of being placed. In the case of an order needing to be changed or canceled, we are not able to guarantee we can do so, before it is shipped. Please double check your order prior to submitting.

      Return Policy

      We gladly accept returns and exchanges, minus original shipping, within 30 days of the purchase date with a valid RMA (Return Merchandise Authorization). Please contact our customer service department for a RMA number. Once your request is approved, instructions including an RMA# and return shipping address will be provided. Packages received back at the wrong address or without an RMA# will be refused and returned to sender.

      Based on the date the RMA# was issued, returned items must be received within 14 days for domestic locations and 21 days for international locations after which the RMA will be void. Packages received after the window has expired will be returned to sender and no refund or exchange will be offered. Return shipping is at customers expense.

      Unused items must be in clean, undamaged, and in resellable condition in original, unopened package to receive a full refund (minus shipping). Items that are damaged or missing parts are given a partial refund, depending on the degree of damage (usually 50% - 80% of the original purchase price). Identical items returned for refund must be in original, unopened condition. Refunds are issued for first opened container only. Additional containers of identical items are refunded at full purchase value only if unopened. Additional open containers of identical items will not be refunded.

      On any bundle, package deals, or quantity discounts, the discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that amount.

      Refunds are issued back to the original form of purchase either credit card or PayPal account. Refunds are typically issued within 3 business days of the request once approved. Any delay in credits posted to your account are based on your financial institutions terms. Please contact your bank or PayPal with questions if we have confirmed your refund has been issued.

      We highly recommend purchasing a delivery confirmation for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. Supply Source is not responsible for return packages lost in transit.

      Appliance Return/Exchange Policy

      'Appliance' items can be returned or exchanged within 30 days from the date you placed your order. Please contact Customer Service for a RMA number (Items received without an RMA# will not be accepted and will be returned to sender). We will then provide you with a return shipping address with your RMA number.

      • Unopened/new packages (seals intact) - Returned item must be in clean, undamaged, and resellable condition to receive a full refund , minus vendors shipping cost. Items that are not in their original packaging, are damaged, or are missing parts will receive a partial refund depending on the degree of damage (usually 50% - 80% of the original purchase price).
      • Bundled or Package Deals - The discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that.
      • Opened /Used Appliance Items - Customer will be refunded original cost minus a 15% restock fee and original shipping cost incurred by the vendor.
      • Exchange Due to Damage - Damaged items may need to be confirmed with a photo sent to Customer Service prior to issuing an RMA. If the item can be replaced with an individual part versus an entire unit, we reserve the right to do so. Any damage or defective products should be reported by the customer within 48 hours of receipt of the product.
      • Warranty on Appliances - There is a 12 month warranty on 'appliance' products. Please contact the manufacturer directly for questions regarding warranty issues.

      ** We highly recommend purchasing a delivery confirmation and insurance for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. Supply Source and our Vendors are not responsible for return packages lost in transit.

      Manage Shipping/Billing Address

      By logging into your Supply Source account, you can modify your shipping and billing address. You can also add/remove additional addresses. We recommend changing any addresses before placing an order to avoid having an order shipped to a previous address.

      International Shipments

      We ship First Class International, Priority Mail International and EMS for international customers. International orders typically arrive to the customs within 6-10 business days, and can sometimes take up to three weeks to reach the final destination. International packages are insured if it's over $150.

      Supply Source is not responsible for Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf.

      Restricted Items

      While Supply Source tries to ensure that products restricted in certain countries are unavailable for purchase by customers residing in those countries, we cannot guarantee our restriction information is always up to date. We recommend you contact your local authorities for updated information on restrictions or regulations before placing your order.

      If your package is held by customs because you've ordered an item that is prohibited for import to your country or because delivery requires a permit you do not have, Supply Source will be unable to issue a refund for that order.

      Lost Packages

      In the case of a package being lost or undelivered, a replacement order will go our after the investigation is closed. If the original package is found and delivered at a later date, it will be the customer's responsibility to return the replacement package or for your convenience, we can also charge your card for the amount of the replacement order.

      Undelivered Packages

      If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.

      * Please note: Supply Source is not responsible for undelivered packages. If UPS/USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, UPS will automatically redirect the package back to Supply Source warehouse. The customer will be responsible for all shipping charges incurred during this process. Please contact Supply Source if you have any questions regarding our shipping or return policies prior to ordering.

      Retrieve Lost Password

      If you have lost or forgotten your Supply Source account password, please click here to reset your password. We will send you a temporary password to use to log into your account. You can then setup a new account password.

      Business Information

      SupplySource.com / NN Store
      1501 Stampede Ave. #9005
      Cody, WY. 82414 U.S.A.

      Email: csr@supplysource.com

      To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
      For all other business inquiries or international calls, please call: 307-222-0422